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Troubleshooting

Pages stay empty / no data appears

Check the following:

  1. Confirm at least one table or view has been granted under Admin → Connections.
  2. Confirm a warehouse has been granted and can resume.
  3. Confirm EXECUTE TASK has been granted so scheduled checks can run — or run Admin → Assessment → Run assessment for an immediate, on-demand result.
  4. Confirm your selected time range contains activity.

Snowflake system views can have ingestion latency, so very recent activity may not immediately appear.

Scheduled checks never run

  1. Go to Admin → Schedules and confirm checks have been resumed — nothing runs on a schedule, and no credits are spent, until this is turned on.
  2. Confirm the EXECUTE TASK privilege has been granted to the application.
  3. Confirm the granted warehouse exists and has not been dropped.

Cost or governance pages are empty

These pages rely on IMPORTED PRIVILEGES ON DATABASE SNOWFLAKE. Confirm this grant has been made (Snowsight: Data Products → Apps → Qualix → Privileges). Some SNOWFLAKE database views also have ingestion latency, so very recent activity may not appear immediately.

AI features show a one-line command instead of results

AI features require SNOWFLAKE.CORTEX_USER to be granted to the application:

GRANT DATABASE ROLE SNOWFLAKE.CORTEX_USER
TO APPLICATION QUALIX;

This cannot be requested through the install-time manifest, so an administrator must grant it by hand. Every AI feature still works without it — rule suggestions fall back to column statistics, and PII detection falls back to value patterns.

Qualix feels slow

Try the following:

  • Narrow the selected time range.
  • Filter to one or more relevant tables or warehouses.
  • Use a larger virtual warehouse for Qualix.
  • Reduce the number of monitored tables analyzed simultaneously.

Warehouse error

If Qualix cannot use the granted warehouse:

  1. Confirm the warehouse name.
  2. Confirm the warehouse has not been dropped.
  3. Verify the application has the USAGE privilege on it.
  4. Confirm the warehouse can auto-resume, or manually resume it.

Permission error

Ask a Snowflake administrator to review the privileges granted to the application and compare them with the privileges requested by Qualix during installation. See Required Privileges.